From activity to value to decision
Metrics and Improvement
Activity is not value. Useful KM measurement follows a chain from what was done, through adoption and quality, to performance, risk, outcomes, and an improvement decision.
Interactive model
Measure what changed—not just what happened.
Move from a completed activity through evidence of adoption, capability, performance, and risk to a practical improvement decision.
Activity count12 knowledge-transfer sessions completed
The question that matters
Did capability actually improve?
Need: Reduce dependence on one specialist by developing two people who can diagnose and restart safely.
Need
What problem and intended result justify the effort?
One specialist holds the restart-diagnostic capability; no one else has demonstrated it independently.What should happen next?
Continue: Progress is credible, but more varied practice is needed before the target is sustained.
Useful KM measurement begins with a defined need, follows evidence from activity to outcome, and changes what the organization does next.
Measurement shows whether individual KM efforts are working. The framework shows how those efforts depend on a broader organizational system.