Knowledge Management in Practice

Turn what people know into what an organization can use

Knowledge Management connects people, information, content, systems, and practices so knowledge can be shared, preserved, found, applied, and improved.

An interactive learning journey for practitioners, leaders, information and content professionals, learning teams, process owners, and others working with organizational knowledge.

Start guided journey →Explore KM landscape
Knowledge moving across tacit and explicit environmentsAnimated points travel around a figure-eight joining people and tacit knowledge with explicit information, content, and organizational systems.
Tacit knowledge

People

Explicit information and content

Organizational systems

The complete KM scope

Neither people nor repositories are enough alone.

Tacit environment

People develop knowledge through information, experience, values, intuition, practice, and interaction.

Explicit environment

Organizations capture and manage information through content, repositories, governance, taxonomy, records, and access.

The connected system

KM connects and coordinates both environments so people can perform work, make informed decisions, preserve continuity, and improve over time.

Fifteen connected lessons

Explore the system through fifteen connected lessons.

Start with the nature of knowledge, cross the tacit and explicit boundary, follow the lifecycle, and finish by evaluating the complete KM system.

  1. 01Understanding Knowledge→
  2. 02Tacit and Explicit Knowledge→
  3. 03The Knowledge Management Lifecycle→
  4. 04The Knowledge Management Landscape→
  5. 05Human Knowledge Exchange→
  6. 06Knowledge Retention and Transfer→
  7. 07Knowledge Capture→
  8. 08Enterprise Content Management→
  9. 09Taxonomy, Metadata, and Tagging→
  10. 10Information Access→
  11. 11Intranet→
  12. 12Critical Knowledge and Risk→
  13. 13Metrics and Improvement→
  14. 14Operating Knowledge Management→
  15. 15Knowledge Management Maturity Model→